RETURNS KEY INFORMATION
You can return any unused items within 28 days of receipt by post, using the returns label on the back of your dispatch note. Postage must be paid by the sender and will not be refunded by Next. (This does not affect your statutory rights).
All returns should be sent via post to:
NEXT PO BOX 1124
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless it is faulty.
All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.
When will I be credited for the returned items?
Items are refunded to your card when they reach a Next warehouse.
Please allow 28 days for the refund to show on your card.
DO I PAY FOR RETURNS?
Yes, we don’t offer free returns at the moment. Postage must be paid by the sender and will not be refunded by Next.
CAN I EXCHANGE AN ITEM
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
When will I receive my refund?
Your returns will be refunded automatically to the method of payment used for the order.
Please allow 28 days for the refund plus the additional time in the table below (which varies by payment method).
|Payment Method||Timescales for a Refund|
|Credit/Debit card||14 working days|
|Paypal||14 working days|
|Afterpay||15 working days|
|Klarna||15 working days|
|Apple Pay||17 working days|
|Pay24||15 working days|
|Ideal||15 working days|
|UCS||15 working days|
|Yandex||15 working days|
|Cash on Delivery||17 working days|
You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you paid using another payment method, please check with the payment provider/issuer to locate the refund.
HELP WITH RETURNS
I’ve lost my returns note
Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.